Returns

Our policy allows you to return products within 14 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition as when you received it.
• The item must be in the original packaging.

To initiate a return, please contact our customer service team at sales@batci.co.uk with your order details.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be applied to your original method of payment within a reasonable number of days.

Please note:

• Refunds will only be issued for unused items returned in their original condition.
• Shipping costs are non-refundable.

Return Shipping

You will be responsible for paying for your own shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged Items / Exchanges

If you received a damaged or defective item, we are happy to offer an exchange. Please contact us within 7 days of receiving your order with photographic evidence of the outer package and the product to arrange for a replacement.