Frequently Asked Questions
From shipping and returns to product use and care, here are answers to the most common questions we get. If you don’t find what you’re looking for, feel free to contact us directly.
Yes — all UK orders over £40 qualify for free tracked delivery. We aim to dispatch orders within 24 hours.
We currently ship to Ireland, Scotland, and Denmark. Delivery fees and timelines are shown at checkout.
UK orders typically arrive within 2 working days after dispatch. For Ireland, Scotland, and Denmark, delivery may take 3–7 business days.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and secure checkout via Stripe.
Yes — we accept returns of unopened items within 14 days of delivery. Please see our return policy for full details.
Our products are manufactured in Turkey, using high-quality ingredients and dermatologically tested formulas.
Yes — it works best for dark brown to black hair shades and is effective on straight, wavy, or curly hair types.
Start with clean, dry hair. Apply the product directly to the thinning areas using gloves, blend gently with fingers or a brush, then let it dry for 5–7 minutes before styling.
It can last up to 15 days depending on your washing routine and whether you use Batci Shampoo. Water-resistant and non-transferable when dry.
Once dry, it is water-resistant and sweat-proof. It won’t smudge or run unless washed with shampoo or soap-based cleansers.
No — the concealer sets firmly once dry. We recommend allowing it to fully set before contact with clothing or bedding.
Yes. Once the product is fully dry, you can safely use a hair dryer, straightener, or curler. Avoid applying heat to wet or unset product.
Yes — Batci Hair Concealer can be reapplied as needed between washes. It layers easily and doesn’t build up or flake when used correctly.
