Welcome to Batci UK! Please take a moment to read through our Terms and Conditions carefully. By accessing or using our website www.batci.co.uk, you agree to be bound by these terms. If you do not agree to these terms, you may not use our services or website.

1. Introduction

This website is operated by Batci UK (referred to as “we”, “us”, “our”). By accessing our site and/or purchasing something from us, you agree to comply with these Terms and Conditions, including additional terms or policies referenced here or available via hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.

2. Amendments to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

3. Products and Pricing

All prices on our website are listed in GBP (£) and include VAT where applicable. Prices are subject to change at any time without prior notice. We reserve the right to modify or discontinue any product at our sole discretion.

Product descriptions and images on our website are as accurate as possible, but we do not guarantee that product colours or descriptions are error-free.

4. Orders

By placing an order with us, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order at our discretion, including cases where the information provided is incorrect or fraudulent.

Once your order is placed, you will receive an order confirmation email. A contract is only formed when your order is dispatched, and we will send a shipping confirmation email at that time.

5. Payment

We accept all major credit and debit cards and other secure payment methods as indicated on our website. Full payment is required at the time of order. If payment is not authorised, your order will not be processed.

6. Shipping

For full details on our shipping options, delivery times, and international shipping, please refer to our Shipping Policy.

7. Returns and Refunds

We accept refund or replacement requests within 7 days of delivery, subject to the conditions outlined in our Refund Policy.

To qualify for a refund:

• Items must be unused and in their original condition.
• You must provide photo evidence of damage (product and outer packaging).
• Return authorisation must be granted before sending items back.

Full details can be found in our Refund Policy, which forms part of these Terms.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, and software, is the property of Batci UK or its licensors and is protected by UK copyright laws. You may not reproduce, modify, distribute, or use any content from this website without our prior written permission.

9. Limitation of Liability

Batci UK will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, services, or website. Our liability is limited to the amount you paid for the product or service.

We strive to ensure that all information on our site is accurate; however, we do not guarantee that the site will be free from errors, interruptions, or inaccuracies.

10. Privacy Policy

Your privacy is important to us. We collect and use your personal information in accordance with UK data protection laws. Please see our Privacy Policy for more details on how we collect, use, and protect your information.

11. Governing Law

These Terms and any contracts arising from your use of this website are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, or about your order, please email us at: sales@batci.co.uk